Position Summary
Provide a safe and welcoming environment for customers, associates, and visitors while protecting company assets. Serve as a visible security presence focused on customer service, conflict resolution, de-escalation, and incident prevention. Use sound judgment and professionalism to resolve situations without physical interaction.

Key Responsibilities

• Deliver exceptional customer service while maintaining a professional security appearance.
• Engage with customers and employees in a friendly, approachable manner.
• Utilize verbal de-escalation techniques to resolve conflicts and disruptive behavior.
• Assist customers with directions, store information, and general inquiries.
• Monitor store activity to identify and deter theft, fraud, safety hazards, and policy violations.
• Conduct interior and exterior patrols of the store and parking areas.
• Respond to emergencies, disturbances, and security incidents while prioritizing the safety of all parties.
• Prepare accurate incident, activity, and investigative reports.
• Coordinate with store management, law enforcement, and emergency responders when necessary.
• Enforce company policies and procedures with professionalism and respect.
• Maintain firearm proficiency, licensing, and training standards in compliance with state regulations.
• 8-9 Hour Shifts, standing/walking required

Preferred Qualifications

• Previous armed security, military, law enforcement, or retail loss prevention experience.
• Strong customer service and interpersonal communication skills.
• Proven ability to remain calm and professional during high-stress situations.
• Training in conflict resolution, crisis intervention, and de-escalation techniques.
• Strong observational and report-writing abilities.

Core Competencies

• Customer Service Excellence
• De-escalation & Conflict Resolution
• Situational Awareness
• Professional Judgment
• Problem Solving
• Communication Skills
• Team Collaboration
• Asset Protection
• Emergency Response